Air Conditioner Service Form Please enable JavaScript in your browser to complete this form. – Step 1 of 4Name & Equipment InfoName *FirstLastPhone *Email *Dealer Name *Outdoor Unit M# *Outdoor Unit S# *Gas Furnace or Fan Coil M# *Gas Furnace or Fan Coil S# *Coil M#Coil S#Thermostat M# *Thermostat S#Mode of Operation *Choice 4CoolingHeatingOutdoor Temp *Indoor Temp *Description of the issuePlease list all fault codes and give a description of the operational concern.NextAirflow and Indoor Unit informationUse at least one of the following methods to verify required cfm for outdoor unit operation. Using 2 methods is better then using just 1, just in case something does not look correct. The goal is 350 cfm per a ton. If your system is using a User Interface(touchscreen)Go into the service menu by pressing and holding the service hat icon until it turns green. Then select the installation option, then select the blower assessment test, start the test, it will take about 3 mins to complete, once the test is complete record the information below.System CFMSystem Static PressureBlower RPMMinimum CFMOrStatic PressureRecord the static pressure with a manometer. Measure the return and the supply separately and then add together to get the total static. Forget the + and – and just add the numbers together. Example +.5 measured in the supply and -.3 measured in the return = .8 in wc Total static. Reminder this is a Blower, not a sucker.Supply Static after the coilThe supply static should always be a higher number then your return Ex. +.2 measured in the supply and -.4 measured in the return. Ignore the + & -. And then since the return number is higher then the supply your return has an issue.Supply static between the Furnace and coilIf you do not have a spacer between your gas furnace or coil to get the pressure reading. Yes you will need to drill a hole in the side of the furnace(just in the top 2-3″of the cabinet, and just enough to penetrate the cabinet).Return StaticThe supply static should always be a higher number then your return Ex. +.2 measured in the supply and -.4 measured in the return. Ignore the + & -. And then since the return number is higher then the supply your return has an issue.Total StaticOrClocking the gas meter if you have natural gasPlace the unit in the heating mode and turn off all other natural gas appliances. Go to the gas meter and time how many seconds it takes for the furnace to consume 1 cubic foot of gas. See gas furnace videos for instructions on how to do this. And then measure the temperature spilt of the gas furnace at the furnace. Seconds to consume 1 cubic foot of gasReturn TemperatureUse the same thermometer to measure the temperatures.Supply TemperatureUse the same thermometer to measure the temperatures.Calculating gas furnace airflow by clocking the gas meterVerify input BTU of furnace: 3600 sec in an hour / Seconds per a cubic foot of gas the furnace consumed = cubic feet per an hour consumed X AVG BTU content of 1050 = give us the input BTU’s of the furnace. Make sure it matches the name plate of the furnace. If not adjust gas pressure. Then take the output rating and / temperature split / 1.08 = CFM. Example 3600 secs / 62 sec to consumer 1 cubic foot = 58 cubic feet of gas consumed X 1050 = 60,900 Btu’s Input, Nameplate say 60k input, we are good as long as within 2%. Then look at output rating of the furnace 54kbtu. Take the 54,000 Btu output / your temperature split(52F measured) / 1.08 = 961 CFM. Again you can watch the video that is located in the gas furnace troubleshooting section.PreviousNextThe refrigerant system & outdoor unit dataAir Conditioning System Use this illustration as a guide for the location points within the system where you need to gather the required technical information for assistance. A. Liquid Line PressureB. Liquid Line TemperatureCalculated SubcoolingC. Vapor Line PressureD. Vapor Line TemperatureCalculated SuperheatF. Indoor Liquid Line TemperatureG. Indoor Vapor Line TemperatureLiquid Line SizeChoice 35/163/8Vapor Line SizeChoice 55/83/47/81Lineset LengthLineset Vertical LiftOutdoor Unit High VoltageOutdoor Unit Amp DrawPreviousNextIndoor Air Conditioning operating temperature splitReturn Dry Bulb TemperatureTaken at the unit, not the grills.Return Wet Bulb TemperatureTaken at the unit, not the grills.Supply TemperatureTaken at the unit, not the grills.Any other notes or observations?Once the information has been reviewed, a Customer Assurance Manager will reachout to assist you.PreviousSubmit Technical Support Form Account info Account Name Account Number Main Office Phone # Contact Information Contact Name Email Mobile Phone # Preferred Spoken LanguagePlease select... English French Product Information Equipment Model # Equipment Serial # Product Brand Address Information Address City ProvincesPlease select... 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