30 Day – DOA Compressor Form Por favor, activa JavaScript en tu navegador para completar este formulario.Por favor, activa JavaScript en tu navegador para completar este formulario. – Step 1 of 7Note: This form may take 5–10 minutes to complete. Use the ‘Save and Resume Later’ option if needed to avoid losing progress.30 Day – DOA Compressor FormOnce submitted the CAM team must review and approve the unit replacement. You will be contacted by the CAM team with either an approval or corrective action.This Program only applies to Carrier/Bryant Residential product.This program does not apply to residential units used in a commercial application. Serialized accessories changed out within the first 30 days of installation do not qualify for any labor assistance. The program does not apply to service compressors covered under the Service Parts Warranty.REQUIREMENTS to QUALIFYThe unit must be properly sized for the system. Proper application, installation and start-up procedures must be followed. This includes providing necessary accessories such as: wind baffles, head pressure controls, liquid line solenoids, crank case heaters or hard start kits. The system must be an approved match. The wiring must be sized correctly. All components must be added at the time of installation.Dealer InformationDealer Name *Technician Name *NombreApellidosTechnician Phone Number *Technician Email Address *Please select your region. *— Select Choice —Central Plains (ND, SD, NE, KS, IA, MO)Florida (FL)Mid-Atlantic (MD, VA, WV, Washington D.C.)Mid-South (AR, LA, MS, TN)Northeast (NJ, NY)Southeast (NC, SC,)South Central (North-TX, OK, AR)South Texas (South-TX)CanadaAre you currently on the job site? *YesNoIs the unit registered? *YesNoInstallation type *RNC (Residential New Construction)AOR (Add-on / Replacement)NextHomeowner informationHomeowner Name *NombreApellidosHomeowner Address *Address Line 1Ciudad— Select state —AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrito de ColumbiaFloridaGeorgiaHawaiIdahoIllinoisIndianaIowaKansasKentuckyLuisianaMaineMarylandMassachusettsMíchiganMinnesotaMisisipíMisuriMontanaNebraskaNevadaNuevo HampshireNueva JerseyNuevo MéxicoNueva YorkCarolina del norteDakota del norteOhioOklahomaOregónPensilvaniaRhode IslandCarolina del SurDakota del SurTennesseeTexasUtahVermontVirginiaWashingtonVirginia OccidentalWisconsinWyomingStateZip CodePreviousNextOutdoor Unit InformationModel Number *Serial Number *Installation date *Fail Date *What is, in your estimation, wrong with the compressor? *Will not startGrounded windingShorted windingOpen windingTripped the breaker / fuseWon’t pumpLow capacityNoisy ___ (REQUIRED: Sound Complaint Checklist _____(link Coming Soon)COMMON winding – compressor starting amps *COMMON winding – compressor running amps *RUN winding – compressor starting amps *RUN winding – compressor running amps *START winding – compressor starting amps *START winding – compressor running amps *C to R – Compressor winding resistance (Ω) *C to S – Compressor winding resistance (Ω) *R to S – Compressor winding resistance (Ω) *C to ground – Resistance (Ω) *R to ground – Resistance (Ω) *S to ground – Resistance (Ω) *Was all factory wiring confirmed to match the diagram on the unit? *YesNoDid you check compressor winding resistance at the fusite/compressor connections? *YesNoWhy not?We would hate to see you do all of this work just because of a bad wire or wiring harness.Electrical InformationLine voltage at the disconnect (volts) *Voltage on the load side of the contactor or L1 & L2 for Variable Speed Systems, connections when engaged/calling for operation (volts) *If your unit has a capacitor, did you test the run capacitor? *YesNoHow many µF did you measure? *Was a Hard Start Kit installed to try to get the compressor started? *YesNoPictures of the outdoor unit Drag & Drop Files, Choose Files to Upload You can upload up to 2 files. PreviousNextRefrigerant Piping InformationIs a Liquid Line Drier Installed? *YesNoWhere is the Liquid Line Drier Installed? *Outside near Outdoor UnitInside Near Evaporator CoilIs a suction Line Drier Installed? *YesNoIf yes how long has it been installed?Approximate refrigerant lines LINEAR length (ft) *The distance between the outdoor unit and indoor unit.Approximate refrigerant lines EQUIVALENT length (ft) *This is the total length of lineset after including the number of elbows and turns to connect the two products.Vertical positioning between indoor and outdoor units *Outdoor and indoor units on same levelOutdoor unit is lower than indoor unitOutdoor unit is higher than indoor unitHow much lift between the indoor and outdoor unit? (ft) *Liquid line diameter Ф *1/4″5/16″3/8″1/2″OtherSuction line diameter Ф *1/2″5/8″3/4″7/8″1 1/8″OtherIs a solenoid valve currently installed? *YesNoAny Heat Pump lineset with a length longer then 80′ or has 20′ of vertical lift, should have a solenoid valve installed. For Air Conditioning you are allowed a 35′ lift before a solenoid valve is needed. Do the lines change size anywhere in the circuit? *YesNoIf YES above explainPreviousNextIndoor Unit InformationIndoor Unit Type *Fan Coil (AHU)Gas Furnace & Evaporator CoilIndoor Unit Location *Conditioned Space (Closet inside the house)Attic (Unconditioned)Attic Semi-conditioned (Foam encapsulated)GarageCrawl Space (under the house)OtherUnit Orientation *UpflowHorizontal Left (Air flow from right to left)Horizontal Right (Airflow from Left to Right)DownflowFurnace & Coil InformationFurnace Model # *Furnace Serial # *Coil Model # *Coil Serial # *Does your system use a User Interface as the control(communicating system) *YesNoGo into the service menu by pressing and holding the service hat icon until it turns green. Then select the installation option, then select the blower assessment test, start the test, it will take about 3 mins to complete, once the test is complete record the information below.Requested System CFM *System Static Pressure *Blower motor rpm *Furnace S.E.S.P. (SUPPLY external static pressure) (in. wc.) *Measured after the furnace outlet but before the air goes into the evaporator coil, fan in high cooling mode.Furnace R.E.S.P. (RETURN external static pressure) (in. wc.) *Measured between the filter and the gas furnace inlet, fan in high cooling mode.Furnace T.E.S.P. (TOTAL external static pressure) (in. wc.) *Measured in the blower compartment and before the coil, fan in high cooling mode.Fan Coil InformationFan Coil Model # *Fan Coil Serial # *Fan Coil S.E.S.P. (SUPPLY external static pressure) (in. wc.) *Measured at the outlet of the fan coil, fan in high cooling mode.Fan Coil R.E.S.P. (RETURN external static pressure) (in. wc.) *Measured between the filter and the fan coil return/inlet, fan in high cooling mode.Fan Coil T.E.S.P. (TOTAL external static pressure) (in. wc.) *Measured in the supply plenum/outlet of the fan coil and in the fan coil inlet/return after the filter, fan in high cooling mode.Would you like to watch a video on how to do static pressure mapping? *YesNoIndoor airflow (cfm) *Pictures of the indoor unit Drag & Drop Files, Choose Files to Upload You can upload up to 2 files. PreviousNextRefrigerant Charge/Installation InformationDid You Leak Test With Nitrogen? *YesNoIf yes above, What pressure was used to test and for how long? *Did you pull a vacuum on the lineset and evaporator? *YesNoMicron Level system was evacuated to? *How long did you perform the deep vacuum method? *According to Carrier Installation instructions a system should remain below 1000 microns for 7 minutes. Which service valve did you open first? *SuctionLiquidUnknownHow much refrigerant has been added to this system? (in total oz) *PreviousNextVIDEOS & PHOTOSAny videos or pictures you would like to provide? You can use your mobile device camera or upload a video from your mobile device.Videos/Pictures (add up to 4 files) Drag & Drop Files, Choose Files to Upload You can upload up to 4 files. Thank you for your assistance in reporting this concern.What is being requested? *Labor/material assistance for replacing the compressorApprove a Replacement UnitAny other comments or notes you would like to add?Once the CAM Team/Technical Support has had an opportunity to evaluate the supplied information we will reach out to you with next steps.PreviousSubmit