Technical Support & Digital Resources Orientation

Session Outline (2–3 Hours)

1. Welcome & CE Technical Support Overview
• Role of the Technical Support organization
• How Technical Support assists contractors
• When to contact Technical Support

2. HVAC Pro+ App Setup and Navigation
• Logging in and profile setup
• Accessing technical resources
• Overview of available tools

3. Wingman Support Platform
• How Wingman connects contractors to Technical Support
• Submitting a support request
• Required information for effective support
• Case tracking and communication

Key information required when submitting a case:
• Model and serial number
• Installation type and application
• System configuration
• Error codes or fault conditions
• Voltage and system readings when applicable

4. CE PATH Training Platform
• Purpose of CE PATH
• Types of training available
• How technicians enroll in courses
• Importance of structured technical training

5. Carrier / Bryant Service Tech App
• NFC Setup
• Troubleshooting resources
• System diagnostics
• Service procedures and documentation

6. Technical Resources & Documentation
• Service manuals
• Product data
• Installation instructions
• Technical bulletins

7. Questions & Next Steps
• Additional training recommendations
• How to access ongoing support