{"id":48609,"date":"2024-02-12T19:00:22","date_gmt":"2024-02-13T00:00:22","guid":{"rendered":"https:\/\/cetechsupport.com\/?page_id=48609"},"modified":"2026-08-15T13:56:18","modified_gmt":"2026-08-15T17:56:18","slug":"informacion-sobre-problemas-de-conectividad-wifi-consejos","status":"publish","type":"page","link":"https:\/\/cetechsupport.com\/es\/information-about-wifi-connectivity-concerns-tips\/","title":{"rendered":"Informaci\u00f3n sobre problemas y consejos de conectividad Wifi"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>PROBLEMA COM\u00daN: Se detect\u00f3 congesti\u00f3n de red (ancho de banda):<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esto tiene que ver con el servicio de internet proporcionado a la casa\/edificio. Servicio de 25 Mb hasta un servicio de 1 Gig del Proveedor de Servicios de Internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Debemos tener en cuenta el nivel de servicio (ancho de banda). Por lo general, cuando alguien configura su cuenta de internet, selecciona un ancho de banda seg\u00fan sus necesidades \u201cen ese momento\u201d o seg\u00fan su presupuesto. A medida que nuestras vidas y negocios han cambiado, tambi\u00e9n lo ha hecho la cantidad de dispositivos \u201cCONECTADOS\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En el mundo actual podemos tener muchos dispositivos m\u00f3viles diferentes (reloj, tel\u00e9fono m\u00f3vil, tabletas), computadoras (de trabajo y del hogar), electrodom\u00e9sticos (refrigeradores, estufas, lavadoras y secadoras), centros de entretenimiento (televisores, sistemas de sonido, plataformas de videojuegos (Xbox, PlayStation, etc.)), autom\u00f3viles (los carros ahora est\u00e1n conectados), sistemas de automatizaci\u00f3n del hogar como dispositivos con Alexa y Siri, c\u00e1maras, cerraduras, cualquier cosa y todo conectado a WiFi. Y AHORA sistemas de HVAC.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Todos estos dispositivos consumen ancho de banda; incluso cuando no est\u00e1n en uso, se est\u00e1n comunicando con un servidor. Cuantos m\u00e1s dispositivos tenga conectados el propietario de la casa o edificio, es posible que se necesite un mayor nivel de servicio o ancho de banda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PROBLEMA COM\u00daN: Se detect\u00f3 congesti\u00f3n en la red (el cliente est\u00e1 en un canal con mucha interferencia):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verificar el canal inal\u00e1mbrico en el que est\u00e1 el cliente, es posible que sea necesario cambiar el canal con el proveedor de internet (ISP)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PROBLEMA COM\u00daN \u2013 Red de malla: <\/strong>Los sistemas de Wi-Fi en malla son redes inal\u00e1mbricas que combinan un enrutador de Wi-Fi con uno o m\u00e1s sat\u00e9lites en malla para ampliar el \u00e1rea de cobertura de una sola red Wi-Fi. En un sistema de Wi-Fi en malla, los dispositivos conectados se transfieren sin problemas al enrutador o sat\u00e9lite con la se\u00f1al de Wi-Fi m\u00e1s fuerte en un \u00e1rea determinada. Esto causa problemas para los dispositivos Carrier porque solo se conectar\u00e1n a una red de 2.4 ghz. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El cliente necesita separar las conexiones de 2.4 GHz y 5 GHz o crear un punto de acceso que sea \u00fanicamente de 2.4 GHz.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mala calidad de conexi\u00f3n: Varias causas posibles:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esto puede deberse a la distancia, a interferencias o al uso de la red. El cliente debe verificar la lista de dispositivos para asegurarse de que todos los dispositivos conectados a la red sean correctos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 Verificar la proximidad del enrutador al control de pared<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Es posible que el cliente necesite un enrutador TP-Link para usarlo como punto de acceso para el termostato<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Modelo de router antiguo detectado (Es posible que sea necesario actualizar el router del cliente):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El cliente tendr\u00eda que comunicarse con su proveedor de internet para actualizar el enrutador<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5 GHz presente en la red:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los dispositivos del operador solo se conectar\u00e1n a la red de 2.4 GHz<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">-El cliente deber\u00e1 asegurarse de tener una conexi\u00f3n de red dedicada de 2.4 GHz<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Verificar la conexi\u00f3n del puerto: el cliente debe tener el puerto 80 abierto<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>UPnP posiblemente deshabilitado: (Universal Plug and Play):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Esto debe habilitarse en el router; el cliente puede iniciar sesi\u00f3n en el router para cambiar la configuraci\u00f3n o ponerse en contacto con su proveedor de internet (ISP).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Multicast posiblemente deshabilitado: El multicast es una comunicaci\u00f3n grupal en la que la transmisi\u00f3n de datos se dirige a un grupo de destinos. En otras palabras (difusi\u00f3n de m\u00faltiples programas utilizando un solo canal)<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Esto debe habilitarse en el enrutador, el cliente puede comunicarse con su ISP para obtener ayuda<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Firewall activado (El firewall o los controles parentales podr\u00edan estar impidiendo la conectividad):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pasos para resolver: El cliente debe comunicarse con su proveedor de servicios de internet (ISP) para bajar o eliminar el firewall.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>COMMON ISSUE &#8211; Network Congestion Detected (Bandwidth): This has to do with the internet service provided to the home\/building. 25Mb service up to 1Gig service from the Internet Service Provider. We need to keep the level of service(bandwidth) in mind. Typically when someone&#8217;s sets up their internet account, they select a bandwidth based on the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-48609","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"Carrier Enterprise","author_link":"https:\/\/cetechsupport.com\/es\/author\/joshg\/"},"uagb_comment_info":0,"uagb_excerpt":"COMMON ISSUE &#8211; Network Congestion Detected (Bandwidth): This has to do with the internet service provided to the home\/building. 25Mb service up to 1Gig service from the Internet Service Provider. We need to keep the level of service(bandwidth) in mind. Typically when someone&#8217;s sets up their internet account, they select a bandwidth based on the&hellip;","_links":{"self":[{"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/pages\/48609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/comments?post=48609"}],"version-history":[{"count":1,"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/pages\/48609\/revisions"}],"predecessor-version":[{"id":52292,"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/pages\/48609\/revisions\/52292"}],"wp:attachment":[{"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/media?parent=48609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}