{"id":49262,"date":"2026-04-06T14:36:21","date_gmt":"2026-04-06T18:36:21","guid":{"rendered":"https:\/\/cetechsupport.com\/?page_id=49262"},"modified":"2026-04-06T20:26:01","modified_gmt":"2026-04-07T00:26:01","slug":"ts_dr_orientation","status":"publish","type":"page","link":"https:\/\/cetechsupport.com\/es\/ts_dr_orientation\/","title":{"rendered":"TS New Contractor Onboarding"},"content":{"rendered":"<h3 class=\"wp-block-heading has-text-align-center\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#000000\" class=\"has-inline-color\">Technical Support &amp; Digital Resources Orientation<\/mark><\/strong><\/h3>\n\n\n\n<p><strong>Session Outline (2\u20133 Hours)<\/strong><\/p>\n\n\n\n<p><strong>1. Welcome &amp; CE Technical Support Overview<\/strong><br>\u2022 Role of the Technical Support organization<br>\u2022 How Technical Support assists contractors<br>\u2022 When to contact Technical Support<br><\/p>\n\n\n\n<p><strong>2. HVAC Pro+ App Setup and Navigation<\/strong><br>\u2022 Logging in and profile setup<br>\u2022 Accessing technical resources<br>\u2022 Overview of available tools<\/p>\n\n\n\n<p><strong>3. Wingman Support Platform<\/strong><br>\u2022 How Wingman connects contractors to Technical Support<br>\u2022 Submitting a support request<br>\u2022 Required information for effective support<br>\u2022 Case tracking and communication<\/p>\n\n\n\n<p><strong>Key information required when submitting a case:<\/strong><br>\u2022 Model and serial number<br>\u2022 Installation type and application<br>\u2022 System configuration<br>\u2022 Error codes or fault conditions<br>\u2022 Voltage and system readings when applicable<\/p>\n\n\n\n<p><strong>4. CE PATH Training Platform<\/strong><br>\u2022 Purpose of CE PATH<br>\u2022 Types of training available<br>\u2022 How technicians enroll in courses<br>\u2022 Importance of structured technical training<\/p>\n\n\n\n<p><strong>5. Carrier \/ Bryant Service Tech App<\/strong><br>\u2022 NFC Setup<br>\u2022 Troubleshooting resources<br>\u2022 System diagnostics<br>\u2022 Service procedures and documentation<\/p>\n\n\n\n<p><strong>6. Technical Resources &amp; Documentation<\/strong><br>\u2022 Service manuals<br>\u2022 Product data<br>\u2022 Installation instructions<br>\u2022 Technical bulletins<\/p>\n\n\n\n<p><strong>7. Questions &amp; Next Steps<\/strong><br>\u2022 Additional training recommendations<br>\u2022 How to access ongoing support<\/p>","protected":false},"excerpt":{"rendered":"<p>Technical Support &amp; Digital Resources Orientation Session Outline (2\u20133 Hours) 1. Welcome &amp; CE Technical Support Overview\u2022 Role of the Technical Support organization\u2022 How Technical Support assists contractors\u2022 When to contact Technical Support 2. HVAC Pro+ App Setup and Navigation\u2022 Logging in and profile setup\u2022 Accessing technical resources\u2022 Overview of available tools 3. Wingman Support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-49262","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"Josh Goodman","author_link":"https:\/\/cetechsupport.com\/es\/author\/joshg\/"},"uagb_comment_info":0,"uagb_excerpt":"Technical Support &amp; Digital Resources Orientation Session Outline (2\u20133 Hours) 1. Welcome &amp; CE Technical Support Overview\u2022 Role of the Technical Support organization\u2022 How Technical Support assists contractors\u2022 When to contact Technical Support 2. HVAC Pro+ App Setup and Navigation\u2022 Logging in and profile setup\u2022 Accessing technical resources\u2022 Overview of available tools 3. Wingman Support&hellip;","_links":{"self":[{"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/pages\/49262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/comments?post=49262"}],"version-history":[{"count":7,"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/pages\/49262\/revisions"}],"predecessor-version":[{"id":49339,"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/pages\/49262\/revisions\/49339"}],"wp:attachment":[{"href":"https:\/\/cetechsupport.com\/es\/wp-json\/wp\/v2\/media?parent=49262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}