{"id":51585,"date":"2026-07-26T15:37:41","date_gmt":"2026-07-26T19:37:41","guid":{"rendered":"https:\/\/cetechsupport.com\/?page_id=51585"},"modified":"2026-07-26T17:24:51","modified_gmt":"2026-07-26T21:24:51","slug":"infinity-evolution-communication-troubleshooting","status":"publish","type":"page","link":"https:\/\/cetechsupport.com\/fr\/infinity-evolution-communication-troubleshooting\/","title":{"rendered":"Infinity \/ Evolution Communication Troubleshooting"},"content":{"rendered":"<style id=\"wpforms-css-vars-51629-block-9aa85832-9c3f-43fd-896a-4ab426240282\">\n\t\t\t\t#wpforms-51629.wpforms-block-9aa85832-9c3f-43fd-896a-4ab426240282 {\n\t\t\t\t--wpforms-label-color: rgba(0, 0, 0, 0.85);\n--wpforms-label-sublabel-color: rgba(0, 0, 0, 0.55);\n--wpforms-page-break-color: var(--ast-global-color-0);\n--wpforms-field-border-color: rgba(0, 0, 0, 0.25);\n--wpforms-field-border-color-spare: rgba(0, 0, 0, 0.25);\n--wpforms-field-text-color: rgba(0, 0, 0, 0.7);\n--wpforms-button-background-color: #6042FA;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-form-abandonment wpforms-container-quiz wpforms-container-save-resume wpforms-block wpforms-block-9aa85832-9c3f-43fd-896a-4ab426240282 mobile-field-troubleshooting wpforms-render-modern\" id=\"wpforms-51629\"><form id=\"wpforms-form-51629\" class=\"wpforms-validate wpforms-form\" data-formid=\"51629\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/fr\/wp-json\/wp\/v2\/pages\/51585?wpforms_form_id=51629\" data-token=\"4ad7bebf7c14ab13221b465d931cf165\" data-token-time=\"1785187910\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-page-indicator progress\" data-indicator=\"progress\" data-indicator-color=\"#72b239\" data-scroll=\"1\" role=\"progressbar\" aria-valuenow=\"1\" aria-valuemin=\"1\" aria-valuemax=\"6\" tabindex=\"-1\"><span class=\"wpforms-page-indicator-page-title\" data-page-1-title=\"Start \/ Job Info\" data-page-2-title=\"Control Type &amp; Reinstall\" data-page-3-title=\"Initial Results\" data-page-4-title=\"Voltage \/ Board Type Check\" data-page-5-title=\"Outdoor Isolation Test\" data-page-6-title=\"Resolution \/ Support Request\">Start \/ Job Info<\/span><span class=\"wpforms-page-indicator-page-title-sep\" > &#8211; <\/span><span class=\"wpforms-page-indicator-steps\">Step <span class=\"wpforms-page-indicator-steps-current\">1<\/span> of 6<\/span><div class=\"wpforms-page-indicator-page-progress-wrap\"><div class=\"wpforms-page-indicator-page-progress\" style=\"width:16.666666666667%;background-color:#72b239\"><\/div><\/div><\/div><input type=\"hidden\" name=\"wpforms[form_abandonment_token]\" value=\"4ad7bebf7c14ab13221b465d931cf165\"><div class=\"wpforms-field-container\"><div class=\"wpforms-page wpforms-page-1 \" data-page=\"1\"><div id=\"wpforms-51629-field_34-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"34\"><\/div><div id=\"wpforms-51629-field_295-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"295\"><div id=\"wpforms-51629-field_295\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_295-error\"><h4>Use this mobile workflow to isolate communication issues before replacing controls or boards. Complete the steps in order. If Tech Support follow-up is needed, submit the form while you are still on site whenever possible.<\/h4>\n<h3>Do not start by changing boards or controls.<\/h3>\n<div class=\"wpforms-field wpforms-field-html\">\n<div>\n<p>Most communication faults are caused by low-voltage\/control wiring, loose connections, or bus communication problems rather than failed parts.<\/p>\n<p><strong>Tip:<\/strong>\u00a0If the UI allows it, check\u00a0<em>Advanced Menu &gt; Service &gt; Run\/Fault History<\/em> and the last 10 system events before replacing parts.<\/p>\n<p><strong>Field process:<\/strong> Reinstall first. Then isolate the UI, indoor unit, outdoor unit, and control wiring using the guided steps below.<\/p>\n<p><strong>Mobile workflow:<\/strong>\u00a0Job info \u2192 power verification \u2192 control type \u2192 reinstall \u2192 indoor\/outdoor result \u2192 voltage or outdoor diagnostics \u2192 resolution\/support.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_127-container\" class=\"wpforms-field wpforms-field-name\" data-field-type=\"name\" data-field-id=\"127\"><fieldset><legend class=\"wpforms-field-label\">Technician Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-51629-field_127\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][127][first]\" aria-errormessage=\"wpforms-51629-field_127-error\" required><label for=\"wpforms-51629-field_127\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-51629-field_127-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][127][last]\" aria-errormessage=\"wpforms-51629-field_127-last-error\" required><label for=\"wpforms-51629-field_127-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_261-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"261\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_261\">Dealer \/ Company Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-51629-field_261\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][261]\" placeholder=\"Dealer or company name\" aria-errormessage=\"wpforms-51629-field_261-error\" required><\/div><div id=\"wpforms-51629-field_260-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"260\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_260\">Job Name \/ Customer Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-51629-field_260\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][260]\" placeholder=\"Example: Smith residence \/ WO12345\" aria-errormessage=\"wpforms-51629-field_260-error\" required><\/div><div id=\"wpforms-51629-field_32-container\" class=\"wpforms-field wpforms-field-phone\" data-field-type=\"phone\" data-field-id=\"32\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_32\">Technician Phone <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-51629-field_32\" class=\"wpforms-field-medium wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][32]\" aria-label=\"Technician Phone\" aria-errormessage=\"wpforms-51629-field_32-error\" required><\/div><div id=\"wpforms-51629-field_131-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"131\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_131\">Technician Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-51629-field_131\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][131]\" spellcheck=\"false\" aria-errormessage=\"wpforms-51629-field_131-error\" required><\/div><div id=\"wpforms-51629-field_100-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"100\"><fieldset><legend class=\"wpforms-field-label\">What communication issue are you troubleshooting? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_100\" class=\"wpforms-field-required\"><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_100_2\" name=\"wpforms[fields][100]\" value=\"Outdoor Communication Fault\" aria-errormessage=\"wpforms-51629-field_100_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_100_2\">Outdoor Communication Fault<\/label><\/li><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_100_1\" name=\"wpforms[fields][100]\" value=\"Indoor Communication Fault\" aria-errormessage=\"wpforms-51629-field_100_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_100_1\">Indoor Communication Fault<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_100_3\" name=\"wpforms[fields][100]\" value=\"System Communication Fault\" aria-errormessage=\"wpforms-51629-field_100_3-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_100_3\">System Communication Fault<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_100_4\" name=\"wpforms[fields][100]\" value=\"Not sure \u2014 guide me through system communication testing\" aria-errormessage=\"wpforms-51629-field_100_4-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_100_4\">Not sure \u2014 guide me through system communication testing<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_238-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"238\"><fieldset><legend class=\"wpforms-field-label\">Have you verified line voltage to all communicating equipment? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_238\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_238_1\" name=\"wpforms[fields][238]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_238_1-error\" aria-describedby=\"wpforms-51629-field_238-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_238_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_238_2\" name=\"wpforms[fields][238]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_238_2-error\" aria-describedby=\"wpforms-51629-field_238-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_238_2\">No<\/label><\/li><\/ul><div id=\"wpforms-51629-field_238-description\" class=\"wpforms-field-description\">Verify line voltage at each piece of equipment the system may attempt to communicate with before continuing.<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_281-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"281\" style=\"display:none;\"><div id=\"wpforms-51629-field_281\" aria-errormessage=\"wpforms-51629-field_281-error\"><div class=\"wpforms-alert wpforms-alert-warning\"><strong>Stop:<\/strong> Restore and verify line voltage to all communicating equipment before continuing. Communication testing is not valid until power is confirmed.<\/div><\/div><\/div><div id=\"wpforms-51629-field_286-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"286\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">After correcting power, is line voltage now verified? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_286\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_286_1\" name=\"wpforms[fields][286]\" value=\"Yes \u2014 line voltage is verified\" aria-errormessage=\"wpforms-51629-field_286_1-error\" aria-describedby=\"wpforms-51629-field_286-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_286_1\">Yes \u2014 line voltage is verified<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_286_2\" name=\"wpforms[fields][286]\" value=\"No \u2014 stop troubleshooting\" aria-errormessage=\"wpforms-51629-field_286_2-error\" aria-describedby=\"wpforms-51629-field_286-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_286_2\">No \u2014 stop troubleshooting<\/label><\/li><\/ul><div id=\"wpforms-51629-field_286-description\" class=\"wpforms-field-description\">Select Yes only after voltage has been confirmed at all communicating equipment.<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_106-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"106\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><span class=\"wpforms-page-button-group\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"1\" data-formid=\"51629\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Continue<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cetechsupport.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-page-button-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/span><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-2  \" data-page=\"2\" style=\"display:none;\"><div id=\"wpforms-51629-field_105-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"105\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_105\" aria-errormessage=\"wpforms-51629-field_105-error\">Control Type<\/h3><\/div><div id=\"wpforms-51629-field_104-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"104\" style=\"display:none;\"><div id=\"wpforms-51629-field_104\" aria-errormessage=\"wpforms-51629-field_104-error\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cetechsupport.com\/wp-content\/uploads\/2026\/07\/Infinity-Legacy-A-B.jpg\" width=\"250\" height=\"250\"\/><\/p><\/div><\/div><div id=\"wpforms-51629-field_239-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"239\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Which control is installed? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_239\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_239_1\" name=\"wpforms[fields][239]\" value=\"Legacy Control\" aria-errormessage=\"wpforms-51629-field_239_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_239_1\">Legacy Control<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_239_2\" name=\"wpforms[fields][239]\" value=\"Infinity\/Evolution A Series Touch Screen\" aria-errormessage=\"wpforms-51629-field_239_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_239_2\">Infinity\/Evolution A Series Touch Screen<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_239_3\" name=\"wpforms[fields][239]\" value=\"Infinity\/Evolution B Series Touch Screen\" aria-errormessage=\"wpforms-51629-field_239_3-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_239_3\">Infinity\/Evolution B Series Touch Screen<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_239_4\" name=\"wpforms[fields][239]\" value=\"Infinity\/Evolution C Series Touch Screen\" aria-errormessage=\"wpforms-51629-field_239_4-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_239_4\">Infinity\/Evolution C Series Touch Screen<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_296-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"content\" data-field-id=\"296\" style=\"display:none;\"><div id=\"wpforms-51629-field_296\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_296-error\"><h4>Legacy Control System Re-Installation<\/h4>\n<p>Step 1: Hold Advanced until the screen changes<\/p>\n<p>Step 2: Scroll to Install<\/p>\n<p>Step 3: Select Installation<\/p>\n<p>Step 4: Select Re-install<\/p>\n<p>\u00a0<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_297-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"content\" data-field-id=\"297\" style=\"display:none;\"><div id=\"wpforms-51629-field_297\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_297-error\"><h4>Touchscreen Control System Re-Installation<\/h4>\n<p>Step 1: Press and hold the Service icon until it turns green<\/p>\n<p>Step 2: Select Installation<\/p>\n<p>Step 3: Complete full system installation<\/p>\n<p>Step 4: Select Re-install<\/p>\n<p>\u00a0<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_287-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"287\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">What was the re-installation result? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_287\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_287_1\" name=\"wpforms[fields][287]\" value=\"Found all components and completed airflow test\" aria-errormessage=\"wpforms-51629-field_287_1-error\" aria-describedby=\"wpforms-51629-field_287-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_287_1\">Found all components and completed airflow test<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_287_2\" name=\"wpforms[fields][287]\" value=\"Indoor unit was not found\" aria-errormessage=\"wpforms-51629-field_287_2-error\" aria-describedby=\"wpforms-51629-field_287-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_287_2\">Indoor unit was not found<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_287_3\" name=\"wpforms[fields][287]\" value=\"Outdoor unit was not found\" aria-errormessage=\"wpforms-51629-field_287_3-error\" aria-describedby=\"wpforms-51629-field_287-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_287_3\">Outdoor unit was not found<\/label><\/li><\/ul><div id=\"wpforms-51629-field_287-description\" class=\"wpforms-field-description\">Select the result shown after performing the re-installation\/full installation.<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_171-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"171\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><span class=\"wpforms-page-button-group\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"2\" data-formid=\"51629\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Previous<\/button><\/span><span class=\"wpforms-page-button-group\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"2\" data-formid=\"51629\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Continue<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cetechsupport.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-page-button-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/span><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-3  \" data-page=\"3\" style=\"display:none;\"><div id=\"wpforms-51629-field_123-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"123\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_123\" aria-errormessage=\"wpforms-51629-field_123-error\">Communication Restored<\/h3><\/div><div id=\"wpforms-51629-field_288-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"288\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Is the system operating correctly now? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_288\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_288_1\" name=\"wpforms[fields][288]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_288_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_288_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_288_2\" name=\"wpforms[fields][288]\" value=\"No \u2014 continue troubleshooting\" aria-errormessage=\"wpforms-51629-field_288_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_288_2\">No \u2014 continue troubleshooting<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_172-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"172\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><span class=\"wpforms-page-button-group\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"3\" data-formid=\"51629\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Previous<\/button><\/span><span class=\"wpforms-page-button-group\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"3\" data-formid=\"51629\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Continue<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cetechsupport.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-page-button-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/span><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-4  \" data-page=\"4\" style=\"display:none;\"><div id=\"wpforms-51629-field_229-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"229\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_229\" aria-errormessage=\"wpforms-51629-field_229-error\">Indoor unit Voltage Check<\/h3><\/div><div id=\"wpforms-51629-field_298-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"298\"><div id=\"wpforms-51629-field_298\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_298-error\"><h4>ABCD Plug Voltage Check<\/h4>\n<p>Step 1: Start at the indoor unit, remove the green ABCD plug from the board.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-51620 alignleft\" src=\"https:\/\/cetechsupport.com\/wp-content\/uploads\/2026\/07\/ABCD-OD-Board-2.png\" alt=\"\" width=\"130\" height=\"125\" srcset=\"https:\/\/cetechsupport.com\/wp-content\/uploads\/2026\/07\/ABCD-OD-Board-2.png 130w, https:\/\/cetechsupport.com\/wp-content\/uploads\/2026\/07\/ABCD-OD-Board-2-12x12.png 12w\" sizes=\"auto, (max-width: 130px) 100vw, 130px\" \/>Use a Volt meter set for DC Volts.<\/p>\n<p>Measure the voltage on pins A &amp; B sticking out of the board.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_244-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"244\"><fieldset><legend class=\"wpforms-field-label\">Step 2: Measure DC voltage at A\/B with plug removed <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_244\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_244_1\" name=\"wpforms[fields][244]\" value=\"Steady between 3.5\u20134.5 VDC\" aria-errormessage=\"wpforms-51629-field_244_1-error\" aria-describedby=\"wpforms-51629-field_244-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_244_1\">Steady between 3.5\u20134.5 VDC<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_244_5\" name=\"wpforms[fields][244]\" value=\"Fluctuating 1.0 VDC - 4.0 VDC\" aria-errormessage=\"wpforms-51629-field_244_5-error\" aria-describedby=\"wpforms-51629-field_244-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_244_5\">Fluctuating 1.0 VDC &#8211; 4.0 VDC<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_244_2\" name=\"wpforms[fields][244]\" value=\"Steady less than 3.0 VDC\" aria-errormessage=\"wpforms-51629-field_244_2-error\" aria-describedby=\"wpforms-51629-field_244-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_244_2\">Steady less than 3.0 VDC<\/label><\/li><\/ul><div id=\"wpforms-51629-field_244-description\" class=\"wpforms-field-description\">Expected board output is typically between 3.5\u20134.5 stead VDC at terminals A and B with the green plug removed from the board.<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_299-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"content\" data-field-id=\"299\" style=\"display:none;\"><div id=\"wpforms-51629-field_299\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_299-error\"><h4>Most likely your indoor board is good.<\/h4>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_300-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"content\" data-field-id=\"300\" style=\"display:none;\"><div id=\"wpforms-51629-field_300\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_300-error\"><h4>You should check the 2 Low voltage wires between the Indoor unit and the USER Interface for shorts or breaks or you may want to take the USER Interface to the Indoor unit and connect it directly to the indoor unit with a short piece of Low Voltage wire to test.<\/h4>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_245-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"245\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Step 3: Reconnect plug and recheck A\/B DC voltage <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_245\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_245_1\" name=\"wpforms[fields][245]\" value=\"Voltage fluctuates 2.5\u20134.5 VDC\" aria-errormessage=\"wpforms-51629-field_245_1-error\" aria-describedby=\"wpforms-51629-field_245-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_245_1\">Voltage fluctuates 2.5\u20134.5 VDC<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_245_2\" name=\"wpforms[fields][245]\" value=\"Voltage fluctuates 0.0\u20132.5 VDC\" aria-errormessage=\"wpforms-51629-field_245_2-error\" aria-describedby=\"wpforms-51629-field_245-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_245_2\">Voltage fluctuates 0.0\u20132.5 VDC<\/label><\/li><\/ul><div id=\"wpforms-51629-field_245-description\" class=\"wpforms-field-description\">Wait 60 seconds after reconnecting. Then measure A\/B DC voltage with the plug connected.<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_301-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"content\" data-field-id=\"301\" style=\"display:none;\"><div id=\"wpforms-51629-field_301\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_301-error\"><h4>You most likely have a low voltage short between your indoor unit &amp; outdoor unit or a bad plug\/outdoor board.<\/h4>\n<p>Remove the low voltage wires going to the Outdoor unit from the green plug, leaving just the User Interface and the Indoor unit connected. Re-check voltage on terminals A &amp; B of the green plug.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_303-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"303\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Step 4: What is the result with the Outdoor unit low voltage wires removed from the Green ABCD plug? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_303\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_303_1\" name=\"wpforms[fields][303]\" value=\"Voltage fluctuates 2.5\u20134.5 VDC\" aria-errormessage=\"wpforms-51629-field_303_1-error\" aria-describedby=\"wpforms-51629-field_303-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_303_1\">Voltage fluctuates 2.5\u20134.5 VDC<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_303_2\" name=\"wpforms[fields][303]\" value=\"Voltage fluctuates 0.0\u20132.5 VDC\" aria-errormessage=\"wpforms-51629-field_303_2-error\" aria-describedby=\"wpforms-51629-field_303-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_303_2\">Voltage fluctuates 0.0\u20132.5 VDC<\/label><\/li><\/ul><div id=\"wpforms-51629-field_303-description\" class=\"wpforms-field-description\">Wait 60 seconds after reconnecting. Then measure A\/B DC voltage with the plug connected.<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_305-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"content\" data-field-id=\"305\" style=\"display:none;\"><div id=\"wpforms-51629-field_305\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_305-error\"><p>The issue is a short in the Low Voltage wires going to the Outdoor unit or the outdoor unit plug or board has failed.<\/p>\n<p>Test the outdoor unit board output by removing the green plug and verifying 3.5 vdc &#8211; 4.5 VDC steady output on terminals A &amp; B. If you have 3.5 vdc &#8211; 4.5 steady VDC, you most likely have a short in your Low voltage wires and the outdoor board is fine.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_302-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"content\" data-field-id=\"302\" style=\"display:none;\"><div id=\"wpforms-51629-field_302\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_302-error\"><h4>Most likely your indoor board has failed.<\/h4>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_174-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"174\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_174\" aria-errormessage=\"wpforms-51629-field_174-error\">Outdoor unit Voltage Check <\/h3><\/div><div id=\"wpforms-51629-field_175-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"175\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><span class=\"wpforms-page-button-group\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"4\" data-formid=\"51629\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Previous<\/button><\/span><span class=\"wpforms-page-button-group\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"4\" data-formid=\"51629\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Continue<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cetechsupport.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-page-button-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/span><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-5  \" data-page=\"5\" style=\"display:none;\"><div id=\"wpforms-51629-field_307-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"307\"><div id=\"wpforms-51629-field_307\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_307-error\"><h4>Outdoor Board Diagnostic &#8211; OHMS<\/h4>\n<p>In this exercise you will be required to test resistances in the 1,000s of ohms \u2126. Please verify that your meter has the proper sensitivity to perform this task. To verify this, test the resistance through your body by pinching one lead of your meter in each hand with your fingers moist and the meter set to ohms \u2126. If your meter shows a resistance it will work for this task. Otherwise it will not work for this purpose and you will need to get one that will in order to properly service this equipment.<\/p>\n<p>\u00a0<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_249-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"249\"><fieldset><legend class=\"wpforms-field-label\">Have you verified your meter can read resistance in thousands of ohms? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_249\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_249_1\" name=\"wpforms[fields][249]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_249_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_249_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_249_2\" name=\"wpforms[fields][249]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_249_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_249_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_180-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"180\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Step 1: Turn outdoor unit power off <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_180\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_180_1\" name=\"wpforms[fields][180][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_180_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_180_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_308-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"308\"><div id=\"wpforms-51629-field_308\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_308-error\"><h4>Ohm Test: A-B terminals<\/h4>\n<p>Only numbers in k-ohms should be entered below &#8230;&#8230;. (example 28.4) meter could read 28400 ohms = 28.4 k ohms NOTE: Your meter must be capable of reading in the thousands of ohms.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-51653 size-medium\" src=\"https:\/\/cetechsupport.com\/wp-content\/uploads\/2026\/07\/ODU-A-B-Resistance-191x300.jpg\" alt=\"\" width=\"191\" height=\"300\" srcset=\"https:\/\/cetechsupport.com\/wp-content\/uploads\/2026\/07\/ODU-A-B-Resistance-191x300.jpg 191w, https:\/\/cetechsupport.com\/wp-content\/uploads\/2026\/07\/ODU-A-B-Resistance-8x12.jpg 8w, https:\/\/cetechsupport.com\/wp-content\/uploads\/2026\/07\/ODU-A-B-Resistance.jpg 377w\" sizes=\"auto, (max-width: 191px) 100vw, 191px\" \/><\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_250-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"250\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">A-B resistance reading <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_250\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_250_1\" name=\"wpforms[fields][250]\" value=\"The reading was between 28k-34k ohms \u2126\" aria-errormessage=\"wpforms-51629-field_250_1-error\" aria-describedby=\"wpforms-51629-field_250-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_250_1\">The reading was between 28k-34k ohms \u2126<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_250_2\" name=\"wpforms[fields][250]\" value=\"The reading was higher than 28k-34k ohms \u2126\" aria-errormessage=\"wpforms-51629-field_250_2-error\" aria-describedby=\"wpforms-51629-field_250-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_250_2\">The reading was higher than 28k-34k ohms \u2126<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_250_3\" name=\"wpforms[fields][250]\" value=\"The reading was lower than 28k-34k ohms \u2126\" aria-errormessage=\"wpforms-51629-field_250_3-error\" aria-describedby=\"wpforms-51629-field_250-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_250_3\">The reading was lower than 28k-34k ohms \u2126<\/label><\/li><\/ul><div id=\"wpforms-51629-field_250-description\" class=\"wpforms-field-description\">Measured OHM reading between terminals A-B on the board &#8211; Expected reading for 1 stage, 2 stage, &amp; Variable speed = 28k &#8211; 34k Ohms \u2126<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_251-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"251\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">A-C resistance reading <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_251\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_251_1\" name=\"wpforms[fields][251]\" value=\"The reading was between 16k-20k ohms \u2126\" aria-errormessage=\"wpforms-51629-field_251_1-error\" aria-describedby=\"wpforms-51629-field_251-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_251_1\">The reading was between 16k-20k ohms \u2126<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_251_2\" name=\"wpforms[fields][251]\" value=\"The reading was higher than 16k-20k ohms \u2126\" aria-errormessage=\"wpforms-51629-field_251_2-error\" aria-describedby=\"wpforms-51629-field_251-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_251_2\">The reading was higher than 16k-20k ohms \u2126<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_251_3\" name=\"wpforms[fields][251]\" value=\"The reading was lower than 16k-20k ohms \u2126\" aria-errormessage=\"wpforms-51629-field_251_3-error\" aria-describedby=\"wpforms-51629-field_251-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_251_3\">The reading was lower than 16k-20k ohms \u2126<\/label><\/li><\/ul><div id=\"wpforms-51629-field_251-description\" class=\"wpforms-field-description\">Measured OHM reading between terminals A-C on the board &#8211; Expected reading for 1 stage, 2 stage, &amp; Variable speed = 16k &#8211; 20k Ohms \u2126<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_252-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"252\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">B-C resistance reading <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_252\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_252_1\" name=\"wpforms[fields][252]\" value=\"The reading was between 13k-15k ohms \u2126\" aria-errormessage=\"wpforms-51629-field_252_1-error\" aria-describedby=\"wpforms-51629-field_252-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_252_1\">The reading was between 13k-15k ohms \u2126<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_252_2\" name=\"wpforms[fields][252]\" value=\"The reading was higher than 13k-15k ohms \u2126\" aria-errormessage=\"wpforms-51629-field_252_2-error\" aria-describedby=\"wpforms-51629-field_252-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_252_2\">The reading was higher than 13k-15k ohms \u2126<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_252_3\" name=\"wpforms[fields][252]\" value=\"The reading was lower than 13k-15k ohms \u2126\" aria-errormessage=\"wpforms-51629-field_252_3-error\" aria-describedby=\"wpforms-51629-field_252-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_252_3\">The reading was lower than 13k-15k ohms \u2126<\/label><\/li><\/ul><div id=\"wpforms-51629-field_252-description\" class=\"wpforms-field-description\">Measured OHM reading between terminals B-C on the board &#8211; Expected reading for 1 stage, 2 stage, &amp; Variable speed = 13k &#8211; 15k Ohms \u2126<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_189-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"189\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_189\" aria-errormessage=\"wpforms-51629-field_189-error\">5 Stage Inverter AOC Boards = A-B 15-17 K ohms \u2126 (old versions up to 141203) A-B 28-34 K ohms \u2126 (newer versions after 141203)<\/h3><\/div><div id=\"wpforms-51629-field_253-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"radio\" data-field-id=\"253\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">5-stage inverter AOC A-B resistance reading<\/legend><ul id=\"wpforms-51629-field_253\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_253_1\" name=\"wpforms[fields][253]\" value=\"The reading was between the values described above\" aria-errormessage=\"wpforms-51629-field_253_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_253_1\">The reading was between the values described above<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_253_2\" name=\"wpforms[fields][253]\" value=\"The reading was higher than the values described above\" aria-errormessage=\"wpforms-51629-field_253_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_253_2\">The reading was higher than the values described above<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_253_3\" name=\"wpforms[fields][253]\" value=\"The reading was lower than the values described above\" aria-errormessage=\"wpforms-51629-field_253_3-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_253_3\">The reading was lower than the values described above<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_254-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"254\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Were all resistance readings within the prescribed values? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_254\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_254_1\" name=\"wpforms[fields][254]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_254_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_254_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_254_2\" name=\"wpforms[fields][254]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_254_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_254_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_201-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"201\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_201\" aria-errormessage=\"wpforms-51629-field_201-error\">Recheck resistance readings before proceeding<\/h3><\/div><div id=\"wpforms-51629-field_212-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"212\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><span class=\"wpforms-page-button-group\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"5\" data-formid=\"51629\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Previous<\/button><\/span><span class=\"wpforms-page-button-group\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"5\" data-formid=\"51629\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Continue<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cetechsupport.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-page-button-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/span><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-6 last \" data-page=\"6\" style=\"display:none;\"><div id=\"wpforms-51629-field_125-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"125\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_125\" aria-errormessage=\"wpforms-51629-field_125-error\" aria-describedby=\"wpforms-51629-field_125-description\">CONGRATULATIONS!!!<\/h3><div id=\"wpforms-51629-field_125-description\" class=\"wpforms-field-description\">You have successfully corrected the issue.\nSometimes wire can become corroded or not make good connection over time. By going through the previous steps you have corrected this issue.<\/div><\/div><div id=\"wpforms-51629-field_192-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"192\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_192\" aria-errormessage=\"wpforms-51629-field_192-error\" aria-describedby=\"wpforms-51629-field_192-description\">CONGRATULATIONS!!!<\/h3><div id=\"wpforms-51629-field_192-description\" class=\"wpforms-field-description\">You have determined a possible issue. <\/div><\/div><div id=\"wpforms-51629-field_198-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"198\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_198\" aria-errormessage=\"wpforms-51629-field_198-error\" aria-describedby=\"wpforms-51629-field_198-description\">CONGRATULATIONS!!!<\/h3><div id=\"wpforms-51629-field_198-description\" class=\"wpforms-field-description\">Sometimes a wire can become corroded or not make good connection over time. By going through the previous steps you have corrected this issue.<\/div><\/div><div id=\"wpforms-51629-field_168-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"168\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_168\" aria-errormessage=\"wpforms-51629-field_168-error\" aria-describedby=\"wpforms-51629-field_168-description\">CONGRATULATIONS!!! <\/h3><div id=\"wpforms-51629-field_168-description\" class=\"wpforms-field-description\">You have successfully corrected the issue.\nSometimes wire can become corroded or not make good connection over time. By going through the previous steps you have corrected this issue.<\/div><\/div><div id=\"wpforms-51629-field_154-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"154\"><h3 id=\"wpforms-51629-field_154\" aria-errormessage=\"wpforms-51629-field_154-error\" aria-describedby=\"wpforms-51629-field_154-description\">Wire Issue<\/h3><div id=\"wpforms-51629-field_154-description\" class=\"wpforms-field-description\">Earlier we determined that the User Interface could successfully communicate with the Indoor Unit and not the outdoor unit. The only variable we changed in-between was the wire used for the communication. The lack of Communication from outdoor unit to the indoor unit has been isolated to the wire\/connections connecting the two pieces of equipment.<\/div><\/div><div id=\"wpforms-51629-field_155-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"155\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_155\">Describe what you observed<\/label><input type=\"text\" id=\"wpforms-51629-field_155\" class=\"wpforms-field-medium\" name=\"wpforms[fields][155]\" aria-errormessage=\"wpforms-51629-field_155-error\" aria-describedby=\"wpforms-51629-field_155-description\" ><div id=\"wpforms-51629-field_155-description\" class=\"wpforms-field-description\">Include wiring changes made, meter readings, UI messages, and any remaining symptoms.<\/div><\/div><div id=\"wpforms-51629-field_294-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"294\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Do you want Tech Support to contact you about this job? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_294\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_294_1\" name=\"wpforms[fields][294]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_294_1-error\" aria-describedby=\"wpforms-51629-field_294-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_294_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_294_2\" name=\"wpforms[fields][294]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_294_2-error\" aria-describedby=\"wpforms-51629-field_294-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_294_2\">No<\/label><\/li><\/ul><div id=\"wpforms-51629-field_294-description\" class=\"wpforms-field-description\">Choose Yes if the issue is unresolved, the test could not be completed, or support is needed.<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_87-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"87\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_87\" aria-errormessage=\"wpforms-51629-field_87-error\">Tech Support Follow-Up<\/h3><\/div><div id=\"wpforms-51629-field_129-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"radio\" data-field-id=\"129\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Are you still on site? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_129\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_129_1\" name=\"wpforms[fields][129]\" value=\"YES, I am on the jobsite\" aria-errormessage=\"wpforms-51629-field_129_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_129_1\">YES, I am on the jobsite<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_129_2\" name=\"wpforms[fields][129]\" value=\"NO, I am not on the jobsite\" aria-errormessage=\"wpforms-51629-field_129_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_129_2\">NO, I am not on the jobsite<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_130-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"radio\" data-field-id=\"130\" style=\"display:none;\"><fieldset><legend class=\"wpforms-field-label\">Can you receive a text message at this phone number? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_130\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_130_1\" name=\"wpforms[fields][130]\" value=\"YES\" aria-errormessage=\"wpforms-51629-field_130_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_130_1\">YES<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_130_2\" name=\"wpforms[fields][130]\" value=\"NO\" aria-errormessage=\"wpforms-51629-field_130_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_130_2\">NO<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_132-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"132\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_132\">Outdoor Unit Model Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-51629-field_132\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][132]\" placeholder=\"Outdoor model number\" aria-errormessage=\"wpforms-51629-field_132-error\" required><\/div><div id=\"wpforms-51629-field_205-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"205\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_205\">Outdoor Unit Serial Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-51629-field_205\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][205]\" placeholder=\"Outdoor serial number\" aria-errormessage=\"wpforms-51629-field_205-error\" required><\/div><div id=\"wpforms-51629-field_206-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"206\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_206\">Indoor Unit Model Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-51629-field_206\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][206]\" placeholder=\"Indoor model number\" aria-errormessage=\"wpforms-51629-field_206-error\" required><\/div><div id=\"wpforms-51629-field_207-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"207\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_207\">Indoor Unit Serial Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-51629-field_207\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][207]\" placeholder=\"Indoor serial number\" aria-errormessage=\"wpforms-51629-field_207-error\" required><\/div><div id=\"wpforms-51629-field_208-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"208\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_208\">User Interface Model Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-51629-field_208\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][208]\" placeholder=\"UI model number\" aria-errormessage=\"wpforms-51629-field_208-error\" required><\/div><div id=\"wpforms-51629-field_209-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"209\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_209\">User Interface Serial Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-51629-field_209\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][209]\" placeholder=\"UI serial number\" aria-errormessage=\"wpforms-51629-field_209-error\" required><\/div><div id=\"wpforms-51629-field_210-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"210\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_210\">User Interface Software Version <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-51629-field_210\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][210]\" placeholder=\"Software version shown on UI\" aria-errormessage=\"wpforms-51629-field_210-error\" required><\/div><div id=\"wpforms-51629-field_282-container\" class=\"wpforms-field wpforms-field-file-upload wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"file-upload\" data-field-id=\"282\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_282\">Photo: outdoor unit data plate<\/label><div\n\t\tclass=\"wpforms-uploader \"\n\t\tdata-field-id=\"282\"\n\t\tdata-form-id=\"51629\"\n\t\tdata-input-name=\"wpforms_51629_282\"\n\t\tdata-extensions=\"jpg,jpeg,png,heic,pdf\"\n\t\tdata-max-size=\"20971520\"\n\t\tdata-max-file-number=\"1\"\n\t\tdata-post-max-size=\"134217728\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-51629-field_282\"\n\t\tname=\"wpforms_51629_282\" \t\tvalue=\"\">\n<div id=\"wpforms-51629-field_282-description\" class=\"wpforms-field-description\">Optional but recommended for Tech Support follow-up.<\/div><\/div><div id=\"wpforms-51629-field_283-container\" class=\"wpforms-field wpforms-field-file-upload wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"file-upload\" data-field-id=\"283\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_283\">Photo: indoor unit data plate<\/label><div\n\t\tclass=\"wpforms-uploader \"\n\t\tdata-field-id=\"283\"\n\t\tdata-form-id=\"51629\"\n\t\tdata-input-name=\"wpforms_51629_283\"\n\t\tdata-extensions=\"jpg,jpeg,png,heic,pdf\"\n\t\tdata-max-size=\"20971520\"\n\t\tdata-max-file-number=\"1\"\n\t\tdata-post-max-size=\"134217728\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-51629-field_283\"\n\t\tname=\"wpforms_51629_283\" \t\tvalue=\"\">\n<div id=\"wpforms-51629-field_283-description\" class=\"wpforms-field-description\">Optional but recommended for Tech Support follow-up.<\/div><\/div><div id=\"wpforms-51629-field_284-container\" class=\"wpforms-field wpforms-field-file-upload wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"file-upload\" data-field-id=\"284\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_284\">Photo: User Interface screen<\/label><div\n\t\tclass=\"wpforms-uploader \"\n\t\tdata-field-id=\"284\"\n\t\tdata-form-id=\"51629\"\n\t\tdata-input-name=\"wpforms_51629_284\"\n\t\tdata-extensions=\"jpg,jpeg,png,heic,pdf\"\n\t\tdata-max-size=\"20971520\"\n\t\tdata-max-file-number=\"1\"\n\t\tdata-post-max-size=\"134217728\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-51629-field_284\"\n\t\tname=\"wpforms_51629_284\" \t\tvalue=\"\">\n<div id=\"wpforms-51629-field_284-description\" class=\"wpforms-field-description\">Upload the fault, software, model, or install result screen if available.<\/div><\/div><div id=\"wpforms-51629-field_285-container\" class=\"wpforms-field wpforms-field-file-upload wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"file-upload\" data-field-id=\"285\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_285\">Photo: wiring or meter reading<\/label><div\n\t\tclass=\"wpforms-uploader \"\n\t\tdata-field-id=\"285\"\n\t\tdata-form-id=\"51629\"\n\t\tdata-input-name=\"wpforms_51629_285\"\n\t\tdata-extensions=\"jpg,jpeg,png,heic,pdf\"\n\t\tdata-max-size=\"20971520\"\n\t\tdata-max-file-number=\"1\"\n\t\tdata-post-max-size=\"134217728\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-51629-field_285\"\n\t\tname=\"wpforms_51629_285\" \t\tvalue=\"\">\n<div id=\"wpforms-51629-field_285-description\" class=\"wpforms-field-description\">Upload control wiring, board terminals, or meter reading if it helps explain the issue.<\/div><\/div><div id=\"wpforms-51629-field_140-container\" class=\"wpforms-field wpforms-field-divider wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"divider\" data-field-id=\"140\" style=\"display:none;\"><h3 id=\"wpforms-51629-field_140\" aria-errormessage=\"wpforms-51629-field_140-error\">System Events<\/h3><\/div><div id=\"wpforms-51629-field_139-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"139\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-51629-field_139\">List fault\/event codes and occurrence counts <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-51629-field_139\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][139]\" placeholder=\"Example: 103 Low Indoor Temp Zone 1 \u2014 1 occurrence\" aria-errormessage=\"wpforms-51629-field_139-error\" aria-describedby=\"wpforms-51629-field_139-description\" required><div id=\"wpforms-51629-field_139-description\" class=\"wpforms-field-description\">Advanced Menu &gt; Service &gt; Run\/Fault History. Include each listed device and the last 10 system events if available. Example: 103 &#8211; Low indoor temp Zone 1 &#8211; 1 occurrence.<\/div><\/div><div id=\"wpforms-51629-field_141-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"141\" style=\"display:none;\"><div id=\"wpforms-51629-field_141\" aria-errormessage=\"wpforms-51629-field_141-error\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/IE-Controller.jpg\" width=\"250\" height=\"250\"\/><\/p><\/div><\/div><div id=\"wpforms-51629-field_240-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"240\"><fieldset><legend class=\"wpforms-field-label\">Did the reinstall find all installed components and complete airflow test? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_240\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_240_1\" name=\"wpforms[fields][240]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_240_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_240_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_240_2\" name=\"wpforms[fields][240]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_240_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_240_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_241-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"241\"><fieldset><legend class=\"wpforms-field-label\">Did the UI locate the indoor unit? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_241\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_241_1\" name=\"wpforms[fields][241]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_241_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_241_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_241_2\" name=\"wpforms[fields][241]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_241_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_241_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_227-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"227\" style=\"display:none;\"><div id=\"wpforms-51629-field_227\" aria-errormessage=\"wpforms-51629-field_227-error\"><p>If your USER Interface is displaying &#8220;Enter DEMO MODE&#8221; this means the USER Interface is not communicating with the Indoor unit. Try switching the 2 wires used on terminals A &#038; B between the USER Interface and the Indoor unit or you may want to take the USER Interface to the Indoor unit and connect it directly to the indoor unit with a short piece of Low Voltage wire to test.<\/p><\/div><\/div><div id=\"wpforms-51629-field_228-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"html\" data-field-id=\"228\" style=\"display:none;\"><div id=\"wpforms-51629-field_228\" aria-errormessage=\"wpforms-51629-field_228-error\"><p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cetechsupport.com\/wp-content\/uploads\/2026\/07\/IMG_0368-corrected-3-1.jpg\" width=\"150\" height=\"150\"\/><\/p><\/div><\/div><div id=\"wpforms-51629-field_242-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"242\"><fieldset><legend class=\"wpforms-field-label\">Did the UI locate the outdoor unit? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_242\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_242_1\" name=\"wpforms[fields][242]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_242_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_242_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_242_2\" name=\"wpforms[fields][242]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_242_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_242_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_122-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-trigger\" data-field-type=\"checkbox\" data-field-id=\"122\"><fieldset><legend class=\"wpforms-field-label\">Communication restored \u2014 confirm resolution <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_122\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_122_1\" name=\"wpforms[fields][122][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_122_1-error\" aria-describedby=\"wpforms-51629-field_122-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_122_1\">Done<\/label><\/li><\/ul><div id=\"wpforms-51629-field_122-description\" class=\"wpforms-field-description\">Confirm the equipment and control are now operating correctly. The issue may have been caused by a loose connection or wire movement during testing.<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_142-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"142\"><h3 id=\"wpforms-51629-field_142\" aria-errormessage=\"wpforms-51629-field_142-error\" aria-describedby=\"wpforms-51629-field_142-description\">Outdoor Communication &#8211; AB Test<\/h3><div id=\"wpforms-51629-field_142-description\" class=\"wpforms-field-description\">This model has a transformer or Inverter outside that powers the control board. The instructions below will help walk you through providing power to the User Interface for testing.\n<\/div><\/div><div id=\"wpforms-51629-field_144-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"144\"><fieldset><legend class=\"wpforms-field-label\">Step 1: Turn off power to outdoor unit <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_144\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_144_1\" name=\"wpforms[fields][144][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_144_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_144_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_145-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"145\"><fieldset><legend class=\"wpforms-field-label\">Step 2: Disconnect ABCD plug from outdoor unit <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_145\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_145_1\" name=\"wpforms[fields][145][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_145_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_145_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_146-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline\" data-field-type=\"checkbox\" data-field-id=\"146\"><fieldset><legend class=\"wpforms-field-label\">Step 3: Connect outdoor ABCD plug to back of Infinity Touch <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_146\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_146_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/UI-2-wire-2.jpg\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-51629-field_146_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][146][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_146_1-error\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_147-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline\" data-field-type=\"checkbox\" data-field-id=\"147\"><fieldset><legend class=\"wpforms-field-label\">Step 4: Connect temporary C\/D jumper wiring <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_147\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_147_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/UI-4-4.png\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-51629-field_147_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][147][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_147_1-error\" aria-describedby=\"wpforms-51629-field_147-description\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><div id=\"wpforms-51629-field_147-description\" class=\"wpforms-field-description\">Using a separate 2\u20134 ft piece of new thermostat wire, connect white to C and red to D on the green plug connected to the User Interface, with A and B still connected.<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_149-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline\" data-field-type=\"checkbox\" data-field-id=\"149\"><fieldset><legend class=\"wpforms-field-label\">Step 5: Connect jumper to condenser board <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_149\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_149_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/CD-UI-connections.jpg\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-51629-field_149_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][149][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_149_1-error\" aria-describedby=\"wpforms-51629-field_149-description\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><div id=\"wpforms-51629-field_149-description\" class=\"wpforms-field-description\">Connect the other end of the 2\u20134 ft jumper to the condenser. Connect red to UTIL\/24-UTIL and white to C on the control board to power the User Interface for testing.<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_150-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"150\"><fieldset><legend class=\"wpforms-field-label\">Step 6: Turn on power to indoor unit <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_150\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_150_1\" name=\"wpforms[fields][150][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_150_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_150_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_151-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"151\"><fieldset><legend class=\"wpforms-field-label\">Step 7: Turn on power to outdoor unit <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_151\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_151_1\" name=\"wpforms[fields][151][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_151_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_151_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_275-container\" class=\"wpforms-field wpforms-field-html\" data-field-type=\"html\" data-field-id=\"275\"><div id=\"wpforms-51629-field_275\" aria-errormessage=\"wpforms-51629-field_275-error\"><h1>NOTE: The Outdoor unit will NOT be found because it is not connected. If the User Interface says the outdoor unit is not found the indoor unit and User Interface have successfully communicated.<h1><\/h1><\/h1><\/div><\/div><div id=\"wpforms-51629-field_276-container\" class=\"wpforms-field wpforms-field-html\" data-field-type=\"html\" data-field-id=\"276\"><div id=\"wpforms-51629-field_276\" aria-errormessage=\"wpforms-51629-field_276-error\"><h1>Outdoor Communication &#8211; ABCD<h1><\/h1><\/h1><\/div><\/div><div id=\"wpforms-51629-field_277-container\" class=\"wpforms-field wpforms-field-html\" data-field-type=\"html\" data-field-id=\"277\"><div id=\"wpforms-51629-field_277\" aria-errormessage=\"wpforms-51629-field_277-error\"><p>ABCD &#8211; Green, Yellow, White, Red &#8211; &#8220;Get Your Wiring Right&#8221; or &#8220;Give Your Wife Roses&#8221; <p><\/p><\/p><\/div><\/div><div id=\"wpforms-51629-field_158-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline\" data-field-type=\"checkbox\" data-field-id=\"158\"><fieldset><legend class=\"wpforms-field-label\">Step 1: Connect UI to outdoor ABCD plug <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_158\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-modern\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_158_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/cesctechsupport.com\/wp-content\/uploads\/2022\/05\/Legacy-UI_plug.jpg\" alt=\"Done\" title=\"Done\"><\/span><input type=\"checkbox\" id=\"wpforms-51629-field_158_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][158][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_158_1-error\" tabindex=\"-1\" required ><span class=\"wpforms-image-choices-label\">Done<\/span><\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_159-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"159\"><fieldset><legend class=\"wpforms-field-label\">Step 2: Turn indoor unit power back on <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_159\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_159_1\" name=\"wpforms[fields][159][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_159_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_159_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_160-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"160\"><fieldset><legend class=\"wpforms-field-label\">Step 3: Check communication with indoor unit from outside <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_160\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_160_1\" name=\"wpforms[fields][160][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_160_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_160_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_278-container\" class=\"wpforms-field wpforms-field-html\" data-field-type=\"html\" data-field-id=\"278\"><div id=\"wpforms-51629-field_278\" aria-errormessage=\"wpforms-51629-field_278-error\"><h1>NOTE: The Outdoor unit will not be found because it is not connected. If the User Interface says the outdoor unit is not found the indoor unit and User Interface have successfully communicated.<h1><\/h1><\/h1><\/div><\/div><div id=\"wpforms-51629-field_246-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"246\"><fieldset><legend class=\"wpforms-field-label\">What message does the User Interface display? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_246\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_246_1\" name=\"wpforms[fields][246]\" value=\"&quot;Cannot Communicate with equipment&quot;\" aria-errormessage=\"wpforms-51629-field_246_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_246_1\">&#8220;Cannot Communicate with equipment&#8221;<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_246_2\" name=\"wpforms[fields][246]\" value=\"&quot;Outdoor Unit not found&quot;\" aria-errormessage=\"wpforms-51629-field_246_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_246_2\">&#8220;Outdoor Unit not found&#8221;<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_259-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"259\"><fieldset><legend class=\"wpforms-field-label\">What message does the User Interface display? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_259\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_259_1\" name=\"wpforms[fields][259]\" value=\"&quot;Cannot Communicate with equipment&quot;\" aria-errormessage=\"wpforms-51629-field_259_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_259_1\">&#8220;Cannot Communicate with equipment&#8221;<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_259_2\" name=\"wpforms[fields][259]\" value=\"&quot;Outdoor Unit not found&quot;\" aria-errormessage=\"wpforms-51629-field_259_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_259_2\">&#8220;Outdoor Unit not found&#8221;<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_194-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"194\"><h3 id=\"wpforms-51629-field_194\" aria-errormessage=\"wpforms-51629-field_194-error\">Outdoor Communication &#8211; Second Attempt<\/h3><\/div><div id=\"wpforms-51629-field_193-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"193\"><fieldset><legend class=\"wpforms-field-label\">Step 1: Reconnect green plug with wires attached <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_193\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_193_1\" name=\"wpforms[fields][193][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_193_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_193_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_195-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"195\"><fieldset><legend class=\"wpforms-field-label\">Step 2: Turn outdoor unit power on <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_195\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_195_1\" name=\"wpforms[fields][195][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_195_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_195_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_196-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"196\"><fieldset><legend class=\"wpforms-field-label\">Step 3: Perform reinstall at wall control <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_196\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_196_1\" name=\"wpforms[fields][196][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_196_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_196_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_248-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"248\"><fieldset><legend class=\"wpforms-field-label\">Was the outdoor unit found? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_248\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_248_1\" name=\"wpforms[fields][248]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_248_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_248_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_248_2\" name=\"wpforms[fields][248]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_248_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_248_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_163-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"163\"><fieldset><legend class=\"wpforms-field-label\">Outdoor Communication &#8211; Second Attempt <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_163\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_163_1\" name=\"wpforms[fields][163][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_163_1-error\" aria-describedby=\"wpforms-51629-field_163-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_163_1\">Done<\/label><\/li><\/ul><div id=\"wpforms-51629-field_163-description\" class=\"wpforms-field-description\">Reconnect the green plug with wires attached<\/div><\/fieldset><\/div><div id=\"wpforms-51629-field_164-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"164\"><fieldset><legend class=\"wpforms-field-label\">Step 1: Turn outdoor unit power on <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_164\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_164_1\" name=\"wpforms[fields][164][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_164_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_164_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_165-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"165\"><fieldset><legend class=\"wpforms-field-label\">Step 2: Perform reinstall at wall control <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_165\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-51629-field_165_1\" name=\"wpforms[fields][165][]\" value=\"Done\" aria-errormessage=\"wpforms-51629-field_165_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_165_1\">Done<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_255-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"255\"><fieldset><legend class=\"wpforms-field-label\">Was the outdoor unit found? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_255\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_255_1\" name=\"wpforms[fields][255]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_255_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_255_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_255_2\" name=\"wpforms[fields][255]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_255_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_255_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_247-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"247\"><fieldset><legend class=\"wpforms-field-label\">Do you want Tech Support to contact you about this job? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_247\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_247_1\" name=\"wpforms[fields][247]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_247_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_247_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_247_2\" name=\"wpforms[fields][247]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_247_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_247_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_256-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"256\"><fieldset><legend class=\"wpforms-field-label\">Do you want Tech Support to contact you about this job? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_256\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_256_1\" name=\"wpforms[fields][256]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_256_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_256_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_256_2\" name=\"wpforms[fields][256]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_256_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_256_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_257-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"257\"><fieldset><legend class=\"wpforms-field-label\">Do you want Tech Support to contact you about this job? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_257\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_257_1\" name=\"wpforms[fields][257]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_257_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_257_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_257_2\" name=\"wpforms[fields][257]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_257_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_257_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_258-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"258\"><fieldset><legend class=\"wpforms-field-label\">Do you want Tech Support to contact you about this job? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-51629-field_258\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_258_1\" name=\"wpforms[fields][258]\" value=\"Yes\" aria-errormessage=\"wpforms-51629-field_258_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_258_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-51629-field_258_2\" name=\"wpforms[fields][258]\" value=\"No\" aria-errormessage=\"wpforms-51629-field_258_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-51629-field_258_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-51629-field_304-container\" class=\"wpforms-field wpforms-field-content\" data-field-type=\"content\" data-field-id=\"304\"><div id=\"wpforms-51629-field_304\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-51629-field_304-error\"><h4>Add Text and Images to Your Form With Ease<\/h4>\n<p>To get started, replace this text with your own.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-51629-field_35-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-type=\"pagebreak\" data-field-id=\"35\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><span class=\"wpforms-page-button-group\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"6\" data-formid=\"51629\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Previous<\/button><\/span><\/div><\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" style=\"display:none;\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"51629\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/cetechsupport.com\/fr\/wp-json\/wp\/v2\/pages\/51585\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-51629\" class=\"wpforms-submit\" data-alt-text=\"Submitting...\" data-submit-text=\"Submit Troubleshooting Report\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit Troubleshooting Report<\/button><a href=\"#\" class=\"wpforms-save-resume-button\"><span>Save and Resume Later<\/span><\/a><\/div><\/form><\/div>  <!-- .wpforms-container -->\n<div class=\"wpforms-save-resume-confirmation\" id=\"wpforms-save-resume-confirmation-51629\" style=\"display: none\">\n\n\t\n\t<div class=\"message\">\n\t\t<p>Your form entry has been saved and a unique link has been created which you can access to resume this form.<\/p>\n<p>Enter your email address to receive the link via email. Alternately, you can copy and save the link below.<\/p>\n<p>Please note, this link should not be shared and will expire in 30 days, afterwards your form entry will be deleted.<\/p>\n\t<\/div>\n\n\t<div class=\"wpforms-save-resume-actions\">\n\t\t\t\t\t<div class=\"wpforms-field\">\n\t\t\t\t<label class=\"wpforms-field-label wpforms-save-resume-label\">\n\t\t\t\t\tCopy Link\t\t\t\t<\/label>\n\t\t\t\t<div class=\"wpforms-save-resume-shortcode-container\">\n\t\t\t\t\t<input type=\"text\" class=\"wpforms-save-resume-shortcode\" value=\"\" disabled \/>\n\t\t\t\t\t<span class=\"wpforms-save-resume-shortcode-copy\" title=\"Copy resume link to clipboard\">\n\t\t\t\t\t\t\t<span class=\"copy-icon\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<form class=\"wpforms-validate wpforms-form wpforms-save-resume-email-notification\" method=\"post\" action=\"\/fr\/wp-json\/wp\/v2\/pages\/51585\" data-token=\"5e179cb10308ba4f1e64b91cd4d56661\">\n\t\t\t\t<div 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