Technical Support Site Visit Job Information Request

Please read before completing this form

IMPORTANT: Prior to scheduling a site visit an effort must be made to resolve the problem by the dealer's service technician and/or service manager by visiting the site and gathering the necessary diagnostic information. The dealer’s technician must contact the Technical Service Team from the jobsite and describe the problem in detail. The service technician must perform the steps that the Technical Service Representative recommends during support call. Only after these recommendation have been completed and verified should you complete this form.
Name

Fee

There is a $650.00 per system fee for any job site visit requested. This will cover up to 4 hours on site. Additional time will be charged at the rate of $150.00 per hour. For locations more than 50 miles from the nearest qualified available TSR, as per Google Maps shortest distance, an additional charge of $3.50 per mile will be added. Should the visit require an overnight stay an additional charge of $350.00 per night will be added. This additional fee is charged if the time on the job plus travel each way exceeds 10 hours. In the event the TSR determines that the issue is the sole responsibility of the manufacturer and not related to a discrepancy in application, installation, start up, or maintenance procedures, all fees will be waived. This is at the sole discretion of the TSR and must be approved by their manager.
Click "Yes" to agree to these fees. You must agree to gain access to the form.

Job Site Information

Equipment Information

Scheduling Options

IMPORTANT! Dealer Service Manager and/or Owner must be present during any and all job site visits. A technician with all necessary tools and proper technical expertise must also be present as we provide diagnostic assistance ONLY!

If the dealer service manager or owner is not present the site visit fee will not be refunded regardless of findings.

We will make our best effort to accommodate the requested times as best as possible, but may not be available due to prior commitments. 

If unable to accommodate the requested time, alternate days and/or times will be suggested.

Failure of the Service Technician and Service Manager or lead technician appear within 30 minutes of the scheduled time will result in forfeiture of the site visit fee(s) and the visit will require rescheduling.

The above also applies if the technician on site lacks the necessary tools or knowledge to perform the required testing of the equipment. Rescheduling for a future time or date without a minimum of 24 hours notice will require the site visit fee(s) to be paid again.

Disclaimer

CE will provide an evaluation of the HVAC system conditions and issues observed during the on-site inspection. While we strive for accuracy, CE disclaims responsibility for any consequences arising from the use of this information or any actions taken based on our assessment.

Our inspection is limited to the HVAC system issues that become apparent during our visit and should not be relied upon as a complete identification of all possible equipment failures, safety hazards, efficiency concerns, or maintenance, repairs, or replacements that may be necessary. Additional issues may become apparent upon further inspection, system operation, or over time. Hidden or latent defects may not be discoverable during a standard site visit.

CE is not responsible for issues that develop after the visit or for problems that require specialized testing or equipment beyond the scope of a standard HVAC evaluation.

Confidentiality

The report that will be provided is the confidential and proprietary information of CE and may not be used by or distributed to any other third party without the prior written consent of CE.