CE PATH Feedback – Carrier Enterprise Technical Support

Please enable JavaScript in your browser to complete this form.

Organization / Company *

Account # *

Full Name *

First

Last

Email Address *

Issue Type *

Sub-type: Account & Access Issues *

Sub-type: Course & Content Issues *

Sub-type: Enrollment & Registration

Sub-type: Progress & Completion *

Sub-type: Assessments & Quizzes *

Sub-type: Certificates & Credits *

Sub-type: Billing & Payments *

Sub-type: Technical / Platform Issues *

Sub-type: General Inquiry / Feedback *

Please make sure the User is registered at Carrier Enterprise.

How do I create accounts for people from my company?

After user registeration it can take up to 2 hours for the user to become active in CE PATH.

For password reset, please visit Carrier Enterprise.

If this has been completed please proceed.

How do I join a virtual ILT (Zoom Session)?

Log into CarrierEnterprise.com or HVAC Pro+ app.
Navigate to CE PATH.
Go to Your Courses and find the course for that day.
Open the course.
Click the purple Join Meeting button (available 15 minutes before start).

There is NO meeting link emailed.

How can I change my session enrollment?

Log into CarrierEnterprise.com or HVAC Pro+ app.
Navigate to CE PATH.
Go to Your Courses and find the course.
Open the course.
Select the three dots in the top right “More Options”
Select Change Session Enrollment.
Pick the next available date you can participate and confirm your new selection.

Note: Only the User can change their session enrollment, at this time.

Enrolling Others

To enroll others you must have upgraded permissions please submit the Manage a Team request.

If you have these permissions and still need assiatance with a team member, please proceed.

Update your personnel information at Carrier Enterprise.

For password reset, please visit Carrier Enterprise.

You can cancel your registration 2 business days before the event to avoid charges.

Learner / Student / Technician Email Address *

Course Type *

Instructor Lead Training
E-Learning

Course Name *

Course ID *

Order # *

Date / Time of In-person / Virtual Session *

Date

Time

Describe Your Concern *

Please describe what happened, what you expected, and any steps already tried.

Describe Your Request / Recommendation *

Please describe your request.

Upload Screenshot or File

Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.

Accepted formats: PNG, JPG, PDF, MP4 — Max 10MB per file