Solicitud de soporte interno

VRF Startup Notification

Use this form to submit a sold VRF project to the CE VRF Technical Support Team.

Please provide all required project information, contacts, order details, and the vPro file at the time of submission. This allows the assigned VRF Technical Support Rep to review the project, create the Salesforce case documentation, contact the contractor, and begin assisted start-up coordination.

Sales remains responsible for equipment shipping, tracking, and arrival communication. The VRF Technical Support Rep will support VRF technical questions, installation coordination, start-up readiness, and assisted start-up planning.

CE VRF Assisted Start-Up Program Overview

New Customer Onboarding Request Details

This orientation introduces new contractors to the CE Technical Service & Support Team. We will share with the contractor the tools available for getting technical support and technical resources, using the HVAC Pro+, Wingman, CE PATH, the Carrier/Bryant Service Tech App, and how to request support effectively.

Before the onboarding session: each participant should download the HVAC Pro+, have their own login/profile, and verify access to Wingman and CE PATH.

This onboarding session is FREE.

This is not product technical training, installation training, controls programming, or troubleshooting training. For those needs, submit a Customer Training Request and select a CE PATH course.

Customer Technical Products Training

The Technical Services & Support team offers private training sessions for contractors. This training request is for CE PATH training courses.

Minimum of 10 participants required.

Before the session, each participant must download HVAC Pro+, have their own login/profile, and verify access to Wingman and CE PATH.

The investment includes the standard cost of the training through CE PATH, plus the instructor’s travel expenses.

If this request involves a coil leak, upload a photo or video showing soap bubbles actively forming at the leak location; if it involves a compressor, provide the compressor failure type.

Opciones de programación

We will make our best effort to accommodate the requested dates. Dealer Service Manager and/or Owner must be present during jobsite visits, along with a technician with necessary tools and technical expertise.