The 30-Day DOA Program is a factory-sponsored program intended to provide support when an original component on qualifying Carrier/Bryant residential equipment fails within 30 days of initial start-up or installation due to a manufacturing defect.
This program is not intended to cover poor installation, misapplication, incorrect setup, missing required accessories, or service-related causes.
Important: Program eligibility and approvals are subject to current Carrier/Bryant policy review. Submitting a form does not guarantee approval. The information provided helps Carrier Enterprise Technical Service & Support route, review, and respond to the request.
Who may qualify?
- Carrier/Bryant residential product.
- Original component failure within 30 days of initial start-up or installation.
- Properly sized and properly applied system.
- Proper installation and start-up procedures followed.
- Required accessories installed where applicable.
- Approved system match where applicable.
- Adequate wiring and electrical supply.
What does not qualify?
- Non-Carrier/Bryant equipment.
- Residential equipment used in a commercial application.
- Service compressors covered under service parts warranty.
- Serialized accessories changed out within the first 30 days.
- Failures caused by poor installation, improper application, incorrect setup, or missing accessories.
- Loose wires, thermostat issues, transformers, or similar field/service issues unless otherwise approved through the proper review process.
Choose a 30-Day DOA path
Information to have ready
- Dealer/company name.
- Technician name, email, and mobile phone.
- Region.
- Job site/customer name.
- Outdoor model and serial number.
- Indoor model and serial number when applicable.
- Installation/start-up date.
- Failure/discovery date.
- Diagnostic readings and photos/videos required by the selected program.