30 Day – DOA Compressor Form – NEW – Carrier Enterprise Technical Support

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Program & Contact – Étape 1 of 6

30-Day DOA Compressor Review

This streamlined form collects information required for Technical Service & Support review.

Is this Carrier/Bryant residential equipment? *

Is this residential equipment being used in a commercial application? *

This request does not appear to qualify for the residential 30-Day DOA Compressor Program. Please contact Technical Service & Support for standard troubleshooting or warranty guidance.

Contact & Routing

Please select your region. *

Dealer / Company Name *

Dealer Account Number

Nom du technicien *

First

Last

Technician Mobile Phone *

Technician Email *

Êtes-vous actuellement sur le chantier ? *

Is the unit registered? *

Installation type *

RNC (Residential New Construction)
AOR (Add-on / Replacement)

Are you currently working with a Technical Support Representative? *

Case Number or Technical Support Representative Name

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Job Site / Customer Information

Job Site / Customer Name *

First

Last

Job Site / Customer Address *

Adresse Ligne 1

Address Line 2

Ville

State / Province / Region

Postal Code

Country

Installation / Start-Up Date *

Failure Date *

System Configuration

System Configuration *

Split System — Fan Coil / AHU
Split System — Gas Furnace + Evaporator Coil
Package Unit
Ductless

Ductless Indoor Type *

Highwall
Cassette
Console
Fan Coil / AHU

Equipment Identification

Outdoor Unit Model Number *

Outdoor Unit Serial Number *

Package Unit Model Number *

Package Unit Serial Number *

Primary Indoor Equipment Model # *

Fan coil/AHU model number.

Primary Indoor Equipment Serial # *

Fan coil/AHU serial number.

Four modèle # *

Numéro de série du four : # *

Serpentin d'évaporation modèle # *

Serie de serpentins d'évaporateur # *

Failed Indoor Head / Zone Model # *

Failed Indoor Head / Zone Serial # *

Control Type *

Standard thermostat / non-communicating
Infinity / Evolution communicating control
Ductless Communicating control

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Does the compressor start and run? *

No, it will not start
Starts but trips breaker/fuse
Starts but does not stay running
Yes, it runs

What best describes the compressor concern? *

Ne démarre pas
Enroulement mis à la terre
Enroulement en court-circuit
Enroulement ouvert
Trips breaker or fuse
Will not pump
Faible capacité
Noisy compressor

Briefly describe the compressor concern *

Electrical Checks

Tension de ligne au sectionneur (VCA) *

Voltage on load side of contactor or L1/L2 when calling for operation (VAC) *

Was all factory wiring confirmed to match the unit wiring diagram? *

If this unit has a capacitor, did you test the run capacitor? *

Oui
Not applicable – no run capacitor

Measured run capacitor reading (µF) *

Was a hard start kit installed to try to start the compressor? *

Oui
Not applicable

Starting Amps

COMMON winding – compressor starting amps *

RUN winding – compressor starting amps *

START winding – compressor starting amps *

Running Amps

COMMON winding – compressor running amps *

RUN winding – compressor running amps *

START winding – compressor running amps *

Compressor Winding Resistance – Check compressor winding resistance at the compressor/fusite terminals.

C à R – Résistance des enroulements du compresseur (Ω) *

C à S - Résistance des enroulements du compresseur (Ω) *

R à S – Résistance des enroulements du compresseur (Ω) *

C à la terre – Résistance (Ω) *

Résistance à la terre (Ω) *

S à la masse – Résistance (Ω) *

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Refrigerant Piping / Application Information

Approximate refrigerant line length (ft) *

Vertical positioning between indoor and outdoor units *

Outdoor and indoor units on same level
Outdoor unit is lower than indoor unit
Outdoor unit is higher than indoor unit
Not applicable / package unit

Vertical lift between indoor and outdoor unit (ft) *

Liquid line diameter Ф *

Suction line diameter Ф *

Do the refrigerant lines change size anywhere in the circuit? *

If yes, explain where and why the line size changes. *

Is a liquid line drier installed? *

Où est installé le sécheur de conduites de liquide ? *

Outside near outdoor unit
Inside near evaporator coil
Other

Is a solenoid valve currently installed? *

Indoor Airflow / Static Pressure

Static pressure is not requested for ductless highwall, cassette, or console systems. Ductless Fan Coil / AHU systems require static pressure readings.

Return static pressure (in. wc.) *

Supply static pressure (in. wc.) *

Static pressure after furnace / before coil (in. wc.) *

Static pressure after coil (in. wc.) *

Total external static pressure (TESP) (in. wc.) *

Calculated from return + supply static pressure. Verify calculation in WPForms builder after import.

Calculated indoor airflow (CFM)

Infinity/Evolution communicating control: use the service menu/blower assessment to collect these readings. DLS communicating controls use a different workflow.

Requested system airflow from Infinity/Evolution User Interface (CFM) *

System static pressure from Infinity/Evolution User Interface / blower assessment *

Blower motor rpm *

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Uploads & Final Summary

Outdoor unit photos

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.

Upload outdoor equipment data plate, service panel, wiring, and installation photos as available.

Indoor equipment photos

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.

Upload indoor equipment, coil/furnace/fan coil/head data plate, and installation photos as available.

Package unit photos

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.

Upload package unit data plate, electrical compartment, compressor area, and installation photos as available.

Additional diagnostic photos/videos

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.

Add pressure readings, meter readings, videos, or other supporting files.

Additional comments or notes

Final Review

Technical Service & Support will review the submitted information and follow up with next steps.

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