This program is designed to provide contractors with technical guidance and on-site assistance during the start-up of eligible VRF systems purchased through Carrier Enterprise.
Before continuing, please review the program expectations below. This information is intended to clarify the roles, responsibilities, scheduling requirements, and potential fees associated with the Assisted Start-Up Program.
Select each section to learn more:
What This Program Provides
The CE VRF Assisted Start-Up Program provides support to the installing contractor before and during the VRF start-up process.
This may include:
- Pre-planning support
- Review of submitted project documentation
- Review of the system layout and application
- A pre-job walk-through, when applicable
- On-site technical assistance during start-up
This service is intended to help support a successful start-up, but it does not replace the contractor’s responsibility to properly install, prepare, and start the system.
CE’s Role
CE provides technical guidance and start-up assistance only.
The VRF Technical Support Representative may assist with reviewing system information, identifying potential concerns, and providing guidance during the start-up process.
CE does not:
- Install VRF equipment
- Complete unfinished installation work
- Make repairs
- Correct wiring, piping, refrigerant, condensate, or control issues
- Provide labor to make the system operational
- Assume responsibility for installation quality or code compliance
Contractor’s Role
The installing contractor is responsible for the complete installation and preparation of the VRF system.
This includes, but is not limited to:
- Installing all indoor and outdoor equipment
- Completing refrigerant piping
- Completing pressure testing and evacuation
- Completing electrical and communication wiring
- Installing and connecting controls
- Completing condensate piping
- Verifying clearances and access
- Completing all required checklists
- Providing updated project documentation
- Ensuring the system is fully ready to operate before CE arrives on site
The contractor is responsible for performing the start-up with CE providing assistance and guidance.
Fees and Additional Charges
This is a purchased assisted start-up service.
Additional fees may apply if:
- The system is not ready when CE arrives on site
- Required documentation is incomplete or inaccurate
- Installation issues prevent the start-up from being completed
- A return visit is required
- Additional commissioning time is needed
- Repairs or corrections must be completed by the contractor before start-up can continue
Any required charge documents will be reviewed as part of the scheduling and confirmation process.
Scheduling Requirements
Assisted Start-Up appointments must be requested in advance.
Please provide a minimum of two weeks’ notice when requesting a pre-job walk-through or start-up appointment.
CE will make every effort to accommodate one of the requested dates; however, scheduling is based on:
- Availability of the VRF Technical Support Representative
- Receipt of all required documentation
- Project readiness
- Completion of the installation
- Review and acceptance of submitted forms
A requested date is not confirmed until CE reviews the submitted information and confirms the appointment.
Before You Continue
Before moving to the detailed program instructions, you are confirming that you understand the following:
This service is available only for eligible VRF equipment purchased through Carrier Enterprise.
This is an assisted start-up service only.
The contractor is responsible for installation and system readiness.
CE does not perform installation, repairs, or corrective labor.
Required documentation must be submitted before scheduling can be confirmed.
The system must be fully installed and ready to operate when CE arrives.
Additional fees may apply if the system is not ready or if a return visit is required.