CE Site Visit Request Form

Please read before completing this site visit request form

IMPORTANT:
Prior to scheduling a site visit an effort must be made to resolve the problem by the dealer’s service technician/service manager by visiting the site and gathering the necessary diagnostic information.
The dealer’s technician must telephone the Carrier/Bryant Distributor Technical Support Representative from the jobsite and describe the problem in detail.
The service technician must perform the steps that the Distributor Technical Support Representative requests during telephone call.

System Technical Support Request Form

We recommend completing the “System Technical Support Request Form” prior to a site visit. In most cases this form can help in finding setup or operational deficiencies. This form will only apply to residential split systems installed either residentially or commercially. This form is not a requirement but is heavily recommended, this form can also be utilized for everyday troubleshooting a system if needed.

Fee

There is a $650.00 per system fee for any job site visit requested. This will cover up to 4 hours on site. Additional time will be charged at the rate of $150.00 per hour. For locations more than 50 miles from the nearest qualified available TSR, as per Google Maps shortest distance, an additional charge of $3.50 per mile will be added. Should the visit require an overnight stay an additional charge of $350.00 per night will be added. This additional fee is charged if the time on the job plus travel each way exceeds 10 hours. In the event the TSR determines that the issue is the sole responsibility of the manufacturer and not related to a discrepancy in application, installation, start up, or maintenance procedures, all fees will be waived. This is at the sole discretion of the TSR and must be approved by their manager.

Refund

While performing the site visit or job inspection, should the Technical Support Representative find that the problem is due to a manufacturing defect, the fee will be credited back to the account or credit card. If you have made payment by check or cash, you will receive a full refund after due processing.

If the issue is related only to Unapproved Application, Improper Installation, Incorrect Startup Practices, Unapproved Usage, a or Lack of Maintenance no fees will be refunded.